At Synergy SmartThings, we are committed to providing high-quality products and ensuring customer satisfaction. As a growing business, we must balance fairness with sustainability, ensuring that our refund and return policy protects both our customers and our company from potential misuse.
Terms and Conditions
1. Eligibility for Refunds & Returns
To qualify for a refund or return, products must meet the following conditions:
The product must be in its original, unused, and undamaged condition.
The original packaging, manuals, accessories, and proof of purchase must be included.
Any signs of misuse, tampering, or damage caused by the customer will make the product ineligible for return or refund.
2. Valid Reasons for Refund or Return
Refunds or returns will only be considered under the following circumstances:
Product Unsuitability: If the purchased product does not serve its intended purpose as described at the point of sale.
Over-purchase: If the customer unintentionally purchased more than needed due to a miscalculation.
Wrong or Defective Item Received: If the wrong product was dispatched or the product is defective due to a manufacturer’s fault (verified upon inspection).
3. Refund/Return Window
Customers must initiate a refund or return request within 3 working days of purchase.
Products returned after this period will not be accepted.
Refund & Return Process
1. Refund Process
Purchase Requirement: Refunds are only processed if the customer makes a new purchase of another product.
Cash Back Policy: If the newly purchased product(s) cost less than the returned item, the remaining balance will be refunded.
Processing Time: Refunds are processed within 5 working days after verification and completion of the new purchase.
No Full Cash Refunds: Full cash refunds are not available; all refunds are tied to a purchase exchange.
2. Return Process
Exchange-Only Policy: Returns are accepted through exchange for another product of equivalent value. No cash refunds.
Authorization Required: Customers must contact Synergy SmartThings customer service to obtain a return authorization before sending back any product.
Packaging & Condition: The product must be securely packed in its original packaging with all accessories and documents.
Inspection & Approval: All returns undergo a quality check. If the item is deemed ineligible, it will be returned to the customer at their expense.
Conditions & Exclusions
Non-Refundable & Non-Returnable Items
The following items are not eligible for refunds or returns:
Custom or personalized items made to order.
Items marked as final sale or sealed products.
Products showing signs of wear, misuse, or damage.
Shipping & Dispatch Costs
Return shipping costs are the customer’s responsibility, except in cases where Synergy SmartThings is at fault (e.g., wrong product dispatched, verified manufacturing defects).
If a product is returned without prior authorization, it will not be accepted.
Customer Support
For further inquiries or to initiate a return/refund request, please contact our customer service team.
We appreciate your cooperation and understanding. Our goal is to ensure you receive the best from Synergy SmartThings while maintaining a policy that supports fairness and business growth.
Synergy SmartThings – Discover What’s Possible.